Get Help When You Need It24/7 Emergency Support
Contact our support team for technical issues, SAR partnerships, business inquiries, and emergency assistance. We're here to help save lives.
How to Reach Us
Choose the best way to contact us based on your needs
Email Support
support@redping.com
24/7 email support
Emergency Services
Contact your local emergency services
For life-threatening emergencies, call 911 or your local emergency number
Live Chat
Available 24/7
AI-powered instant support
SAR Teams
Local partnerships
Regional rescue teams
Frequently Asked Questions
Quick answers to common questions about REDP!NG support
How do I report a technical issue?
Use our technical support category or email support@redping.com with detailed information about the issue, including device type, app version, and steps to reproduce the problem.
What should I do in an emergency?
For immediate emergencies, call your local emergency number (911, 112, etc.) first, then use REDP!NG for additional support and location sharing with your emergency contacts.
How can my SAR team partner with REDP!NG?
Contact us through the SAR Partnerships category. We work with certified rescue teams worldwide to integrate our platform with existing emergency response systems.
Is my data secure?
Yes, we use end-to-end encryption and comply with international data protection standards. Your location data is only shared during active emergency situations.
How quickly will I get a response?
Response times vary by category: Emergency (immediate), Technical (2-4 hours), Business/Partnerships (24-48 hours), General (48-72 hours).
Send Us a Message
Choose your category and we'll get back to you with the appropriate response time
Choose Category
Select the type of support you need
Emergency Support
Immediate assistance for emergency situations
Technical Support
App functionality, bugs, and technical issues
SAR Partnerships
Rescue team partnerships and integrations
Business Inquiries
Partnerships, collaborations, and business opportunities
Media & Press
Press inquiries, interviews, and media requests
General Inquiry
General questions and information requests
Contact Form
Please select a category above
AI Chat Support
Get instant answers about safety and SAR features
Email Support
For platform inquiries and partnerships
Regional Emergency Numbers
Auto-updated based on your location
RedPing connects you to emergency services faster - we don't provide emergency services directly.
Frequently Asked Questions
Everything you need to know about RedPing
Getting Started
What is RedPing and how does it work?
RedPing is a communication platform that connects people in emergency situations with local emergency services and rescue teams faster. We facilitate communication and coordinate response - we don't provide emergency services directly. Our AI chat helps with safety inquiries and SAR functionality questions.
How do I get started with RedPing?
Download the RedPing app, create an account, and set up your emergency contacts. Our platform helps you communicate your location and situation to emergency services and local rescue teams more effectively during crisis situations.
Is RedPing available in my area?
RedPing works wherever you have mobile connectivity. Our platform automatically detects your region and provides appropriate emergency contact numbers and connects you with local emergency services and rescue teams in your area.
Emergency Response
How does RedPing help in emergencies?
RedPing acts as a communication bridge to help you connect with emergency services faster. We provide location tracking, automated alerts to your emergency contacts, and help coordinate with local rescue services. We don't have our own emergency team - we connect you to existing services.
Should I still call 911 or local emergency services?
Absolutely! Always call your local emergency services first (911, 112, etc.). RedPing enhances this process by providing better location data, coordinating with your contacts, and helping local rescue teams find you faster. We're a communication tool, not a replacement for emergency services.
What types of emergencies does RedPing handle?
RedPing specializes in search and rescue operations including hiking accidents, getting lost, medical emergencies in remote areas, natural disasters, and situations where traditional emergency services may have limited access or coordination capabilities.
Features & Technology
How does RedPing's AI technology work?
Our AI analyzes emergency situations in real-time, optimizes response routes, predicts resource needs, and intelligently coordinates between multiple response teams. It continuously learns from response patterns to improve emergency outcomes and reduce response times.
Does RedPing work without internet or cell service?
RedPing includes offline capabilities and satellite communication features in premium plans. While basic functionality requires internet connection, our emergency features can operate in low-connectivity situations and will attempt to connect through available networks.
How accurate is RedPing's location tracking?
RedPing uses advanced GPS technology with accuracy down to 3 meters in optimal conditions. We also integrate with emergency beacons, smartwatch data, and multiple location sources to ensure responders can find you quickly even in challenging environments.
Pricing & Plans
Is RedPing really free for a full year?
Yes! All new users get complete access to all premium features for 12 months absolutely free. This includes unlimited emergency calls, premium SAR network access, AI-powered features, and 24/7 support. No hidden fees or restrictions during your free year.
What happens after my free year ends?
After your free year, you can choose from our flexible pricing plans starting at $4.99/month. You'll receive advance notice and can select the plan that best fits your needs. Essential emergency features remain available on all plans.
Do you offer discounts for SAR teams or organizations?
Yes! We offer special pricing for search and rescue teams, emergency services, schools, and large organizations. Contact our sales team for volume pricing and custom enterprise solutions tailored to your organization's needs.
Privacy & Security
How secure is my personal information?
RedPing uses enterprise-grade encryption and follows strict data protection protocols. Your location and personal data are only shared with emergency responders when you activate an emergency call. We're compliant with GDPR, HIPAA, and other privacy regulations.
Who can see my location data?
Your location is only shared with professional emergency responders when you activate an emergency call. We never share your location data with third parties for marketing or other purposes. You have complete control over your privacy settings.
Can I delete my account and data?
Absolutely. You can delete your account and all associated data at any time through the app settings. We will permanently remove your information from our systems within 30 days, except for anonymized emergency response data used to improve our service.
Support & Technical
How can I get help with the app?
Use our 24/7 AI chat for instant answers about safety features and platform functionality. For technical issues, email us at support@redping.com and we'll respond within 24 hours. Remember, for life-threatening emergencies, contact local emergency services directly.
Do you provide training for using RedPing?
Yes! We offer comprehensive training programs for individuals, families, SAR teams, and organizations. Our training covers app usage, emergency protocols, and best practices for emergency preparedness and response coordination.
What devices and operating systems do you support?
RedPing is available for iOS (iPhone/iPad), Android devices, and through web browsers. We support the latest OS versions and maintain compatibility with devices from the past 3-4 years. Smartwatch integration is available for Apple Watch and select Android wearables.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help.